Legal
Privacy Policy
Last updated: 21 September 2026
Who we are
Company AI Solutions Ltd provides business software and Recepta, an automated telephone receptionist. Contact info@companyaisolutions.co.uk about this notice, access to your information or a privacy concern.
Our role and the business you called
We decide how to use information about our own website visitors, business customers, billing and support. For calls answered on behalf of a customer, that business normally decides why the caller information is collected and how it is used; we process it under its documented instructions. Its privacy notice applies to its use of the enquiry. Please contact that business first about a call, or contact us and we will help route your request.
Information used by Recepta
A call can include a telephone number, name, address or postcode, the services requested, the conversation transcript, an enquiry summary, timestamps, duration and delivery status. Speech is processed in real time to understand the caller and generate a spoken reply. The standard Recepta service does not create an audio recording. A transcript is a written record and is separate from an audio recording. Please do not give the receptionist payment-card details, passwords or unnecessary sensitive information.
Why we use information
We use account and business details to set up and support the agreed service and administer payments. This is necessary for our contract, or for our legitimate interest in managing a business relationship where the contact is acting for a company. We use limited technical logs to protect accounts, investigate faults and keep the service reliable, based on that legitimate interest. We keep information needed to meet applicable legal obligations. Marketing based on consent can be stopped at any time. The business receiving a call is responsible for identifying and explaining the lawful basis for its caller information.
Who receives information
The configured Recepta service uses Twilio for telephone and SMS services and ConversationRelay speech processing, including Deepgram speech recognition and ElevenLabs speech generation; Anthropic for generating responses from conversation text; Railway for the voice application and its call store; Supabase for portal data and authentication; and Vercel for the website and portal. Stripe processes payment and subscription information. Email delivery, where enabled, uses Resend. The business you called and its authorised staff receive the enquiry in their portal and at their approved notification destination. We do not sell personal information.
Processing locations
Using a UK telephone number or a European application host does not mean every supplier processes information only in the UK or Europe. Supplier services may involve other countries. The applicable processing terms and transfer safeguards depend on the configured services; customers can request the current supplier and transfer record at info@companyaisolutions.co.uk. We review that record as part of customer setup.
How long information is kept
Call transcripts and enquiry details are kept for the period in the customer’s documented instructions, taking account of callback needs, unresolved delivery, complaints and any lawful preservation requirement. Please ask the business you called for its applicable period. Minimal call identifiers and usage records may be kept separately to prevent duplicate processing and reconcile service usage. Backups expire on their separate recovery schedule and are not used as an ongoing enquiry archive. Account, payment and support records are retained for the relationship and the applicable accounting or dispute requirements. Supplier records can follow separate documented retention periods. Contact us for the schedule applying to your information.
Your choices and rights
Depending on the circumstances, you can request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it. We may need to verify your identity and coordinate with the business responsible for the call. Recepta helps capture and categorise enquiries; the business handles follow-up and decisions about its services.
Cookies and account security
The portal uses cookies needed for sign-in and session security. Keep your login details private and tell us if you suspect unauthorised access. This notice does not treat continued browsing as consent to optional tracking.
Questions, complaints and changes
Email info@companyaisolutions.co.uk. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk. We update this notice when the service or its processing changes and show the date below.