Legal
Terms of Service
Last updated: 21 September 2026
Company AI Solutions
These terms describe our website and business services. The accepted order, service scope and processing agreement set out the terms of an individual engagement. Contact info@companyaisolutions.co.uk before ordering if anything is unclear.
Recepta Starter
Recepta Starter is a managed automated receptionist for agreed inbound business enquiries. It captures information for the business to follow up. Starter is £299 per month with an allowance of 500 calls. Additional capacity is agreed separately; there are no automatic usage charges. The standard one-off setup fee is £999. A £299 founding setup fee applies only where we have explicitly approved that offer in your quote. Pro is not currently available. Your Checkout shows the exact first payment and recurring charge before you pay.
Setup and activation
A subscription payment does not by itself activate telephone answering. We agree the business details, service scope, notification recipient, caller disclosure and fallback arrangements, configure the number, review the receptionist and verify a test call before activation. Monthly subscription billing begins when Checkout completes; agree the setup timetable with us before paying. Forward your existing number only after we confirm activation and the provider-specific forwarding and reversal procedure.
Service boundaries
The standard service takes messages and helps the business prioritise follow-up. It does not guarantee a booking, availability, quote, successful SMS delivery or a response from the business. It is not an emergency service or a source of medical, legal or other professional advice. Callers must use the appropriate emergency service where needed. Custom integrations and additional workflows require an agreed scope.
Usage and additional capacity
The 500-call allowance is monitored. It is not an automatic cut-off, and there is no automatic overage charge under the current Starter offer. If usage approaches or exceeds the allowance, we review capacity with you. Any additional capacity, price or service change must be agreed before it takes effect. Unusual or abusive traffic may require a protective response and contact with the account holder.
Billing, cancellation and payment recovery
Starter renews monthly until cancelled. Request cancellation through your billing area or email info@companyaisolutions.co.uk. A scheduled cancellation normally keeps service available until the paid period ends; we will confirm the effective end date and forwarding reversal. A verified past-due subscription has a 72-hour payment-recovery period from the first recorded past-due transition. Once that period expires, or the subscription becomes unpaid or ends, new receptionist calls may use the agreed unavailable-service fallback. A call already in progress is not intentionally interrupted for a billing transition. Contact us for help recovering payment access. Setup refunds and any separately agreed commitments are governed by your accepted order and applicable law.
Your responsibilities
Keep business information accurate, nominate authorised account users and notification recipients, and review captured enquiries. You are responsible for the legality of your call handling, the information you instruct us to process and an appropriate caller notice. Do not use the service to deceive callers, make unlawful communications or collect passwords, payment-card details or unnecessary sensitive data. Tell us promptly about errors, an account compromise or a required configuration change.
Data and confidentiality
Our Privacy Policy explains the data flow. For client call data we act under the processing agreement and documented customer instructions. Access is limited to authorised people and service providers needed to operate the service. Retention, return or deletion and supplier processing are recorded during setup. Cancelling billing is separate from requesting an export or arranging data deletion.
Availability and support
Telephone, speech, model and hosting services can fail or be delayed. Your agreed fallback and support contact form part of setup. We do not promise uninterrupted service or a particular support response time unless your order expressly includes that commitment. Report a fault to info@companyaisolutions.co.uk and include the approximate call time and business name, without sending passwords or unnecessary caller details.
Other projects, ownership and acceptable use
Apps, automation and consultancy have their own written scope, deliverables and payment schedule. Website content and our product software remain ours or our licensors’ unless a written agreement says otherwise. You retain rights in your business information. Do not attempt unauthorised access, disrupt the service or copy protected material without permission.
Changes and governing terms
We will agree material changes to your ordered service and price with you; a website edit does not silently change an accepted order. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. The service agreement specifies any agreed liability provisions. These terms are governed by the laws of England and Wales, subject to applicable mandatory rights.